Resume

About

I bring over 20 years of experience across healthcare, technology, project leadership, AI strategy, coaching, and real estate. My work has helped Fortune 100 companies, healthcare systems, and individual professionals navigate complexity and accelerate growth. This page highlights my career journey, key skills, and accomplishments.

Summary & Skills

  • Educational Background: BS in Microbiology with a Genomics specialty, MBA, and coursework completed in Computer Science. Currently pursuing an MS in Organizational Psychology to support employee well-being, organizational effectiveness, and a psychologically safe workplace.

  • Technical Proficiency: Advanced skills in Microsoft Office, Google Workspace, Jira, Confluence, Asana, Tableau, Power BI, QuickSight, SQL, and Python; experienced with ERP systems (Dynamics AX, Workday, SAP), Icertis CLM, and cloud platforms (AWS, Azure).

  • Certifications: PMP; Microsoft Certified in Azure AI (AI-900), Azure Data (DP-900), and Azure Fundamentals (AZ-900); Microsoft Professional in Data Modeling & Data Warehousing; Microsoft Program Management; Icertis ICI Certified Practitioner; AI in Business and Python for AI (University of Florida); AI for Everyone (DeepLearning.AI).

  • Data Management: Led enterprise-wide data strategy initiatives across healthcare and tech, integrating EMR, CRM, ERP, and financial systems to unify reporting and drive proactive decision-making. Established scalable data models and governance protocols that enhanced data quality and integrity, supporting a 25% revenue increase. 

  • Data Governance: Led integration of EMR, pharmacy, finance, and CLM systems to ensure data accuracy, compliance, and consistency. Launched governance protocols for centralized dashboards, enabling leadership to confidently act on insights while meeting HIPAA and contractual data integrity standards.

  • Data-Driven Decision-Making: Expertise in leveraging data analytics tools, including SQL, Tableau, and Power BI, to provide actionable insights, monitor project performance, and support continuous improvement initiatives.

  • Stakeholder & Vendor Management: Extensive experience collaborating with business stakeholders, IT teams, and third-party vendors to ensure seamless project execution. Skilled in managing relationships, driving alignment, and communicating project milestones effectively.

WOrk Experience

Consultant & Professional Coach

Shimko Consulting, LLC

Nov 2024 - Present

Technical Senior Product Manager

Amazon

Nov 2020 - Dec 2024

Leveraging 15+ years of cross-industry experience to consult on high-impact digital transformation initiatives while building a coaching practice focused on empowerment and workplace well-being. Currently leading a contract management system recovery for Stanford Health Care and supporting professionals, especially women and neurodivergent individuals, in owning their strengths and advancing their careers.

  • Leading relaunch of Stanford Healthcare’s Icertis CLM implementation, stabilizing Phase 1 and preparing Phase 2 launch, including Workday integration and two new module deployments.

  • Designed and executed comprehensive risk mitigation strategies, stakeholder communication frameworks, and phased implementation roadmaps that ensured compliance with regulatory standards and seamless alignment between technical delivery and operational priorities.

  • Provide targeted coaching through Shine With Charlotte to enhance executive function, foster self-advocacy, and cultivate psychologically safe work environments, empowering clients to thrive professionally and navigate complex workplace dynamics with confidence.

  • Authored thought leadership on AI, coaching, and neurodivergence, translating complex concepts into actionable insights that demonstrate how data literacy and self-awareness fuel personal development and transformative organizational change.

Technical Product Manager and Program Manager, led transformative initiatives across multiple Amazon divisions, including Global Legal Tech, Amazon Halo, and Amazon Alexa Smart Home. Spearheaded product strategy, roadmap development, and end-to-end delivery of key projects, improving third-party partner quality and enhancing customer experiences of Alexa Smart Home. Served as a subject matter expert in product strategy and data analytics, using AI/ML solutions to derive actionable insights and optimize customer satisfaction.

  • Product Strategy & Roadmap Development: Retained ~$11M in monthly Amazon revenue by defining product roadmaps and executing cross-functional initiatives to enhance Alexa Smart Home integrations, achieving a 15% year-over-year quality improvement and securing a senior VP-level goal.

  • AI/ML Integration: Partnered with Alexa teams to support AI/ML-powered language models (LLM), ensuring quality parity and advancing customer interaction capabilities.

  • Data Analytics & Visualization: Defined the vision for a centralized metric repository, launching multiple dashboards to support quality data visualization. Identified risks and mitigated data integrity issues by collaborating across teams, implementing both short-term and long-term solutions. Took hands-on ownership of dashboard development to reduce engineering bandwidth and accelerate delivery.

  • Operational Efficiency: Streamlined the intake process for a backlog of 500+ requests, developing SOPs and aligning SLAs to improve operational efficiency by 30%. Reduced high-severity issues by 80% through structured improvements and team training.

  • Vendor Management: Negotiated and optimized the DocuSign contract, saving $100K in costs and reducing contract approval time by 25%, minimizing risk through automated processes.

  • Product Vision: Created a weighted algorithm to measure key metrics, such as latency and availability, achieving a senior VP-level goal of delivering a reliable, data-driven customer experience.

  • Team Leadership & Culture: Enhanced team engagement and reduced turnover by fostering a supportive and inclusive environment, hosting lunch-and-learns, founding an inclusivity group, and championing psychological safety to promote collaboration and innovation.

  • Product Development Lifecycle: Delivered key product features using customer insights, competitive analysis, and A/B testing to enhance satisfaction and usage while supporting go-to-market strategies.